"Urgent customer's urgency" shows responsibility, and meticulous service wins praise!

On May 28th, the company received a letter of thanks from a customer, highly praising the work and performance of our service team. After learning about situation, it turned out to be like this:

The old customer Zhaoqing Guotu New Materials Co., Ltd. (hereinafter referred to as Guotu) needs to carry technical transformation of the 303 and 304 reactors in one of its original production lines due to the expansion of production and the adjustment of the process of new RD products. However, due to the busy production tasks, the time for transformation is very urgent, and the transformation of the core equipment of the original production line is restricted by multiple, which is extremely difficult. Not only is it necessary to make full preparations, but also a professional, responsible, efficient and intelligent technical engineering team is needed to ensure the completion of task.

When our after-sales service department received the task, it immediately allocated technical workers to form a team, relying on their profound professional quality, to overcome technical; in the process of process operation, they strive for excellence, not missing any details, and give full play to the spirit of innovation, optimize the process, improve work efficiency, at the same time, in order to rush the progress, the team took the initiative to work overtime without complaint, and finally completed all the work efficiently and with high quality in advance the time specified by the customer, which laid a solid foundation for the stable operation of the customer's production and won the customer's affirmation and praise.

After the company received the thank-you letter, it also immediately affirmed the efforts of the staff and gave corresponding commendations, hoping that all staff members will to carry forward the spirit of craftsmanship and service consciousness that the company has always advocated, and achieve the sense of mission of "respecting the customer" and "being anxious for customer" at any time.

Here, the company and all the staff would like to express our most sincere gratitude and respect for the trust, support and praise of Zhaoqing Guot New Material Co., Ltd.! We would like to express our most sincere gratitude and respect to all the customers and friends from all walks of life who trust and support Jinch! Wishing you all a healthy Dragon Boat Festival, a prosperous snake year and a prosperous business!